Terms of Service
Welcome to the customer service center of our gaming website. By accessing or using our customer support services, you agree to comply with these Customer Service Terms and Conditions. Please read them carefully before submitting any service request.
1. Eligibility
Customer support services are available to all registered users who comply with our Terms of Service and other applicable policies. By accessing our Support Services, you represent that you are eligible to do so under the laws of your jurisdiction.
2. Scope of Service
Our Support Services are designed to assist users with technical issues, account-related inquiries, and questions regarding our games and platform. We do not provide support for services outside of our ecosystem, including third-party platforms, external purchases, or unofficial content.
Users under the age of 13 are not permitted to use our services without verified consent from a parent or legal guardian, in accordance with applicable data protection laws such as the Children’s Online Privacy Protection Act (COPPA) and GDPR.
3. Support Channels
If you need help or have any questions, you're welcome to reach out via the contact email listed on our official website. Our team is here to provide timely and reliable support, making sure your concerns are taken care of efficiently and professionally.
4. User Responsibilities
When engaging with our support services, you agree to:
Provide accurate, truthful, and complete information to facilitate resolution of your issue
Communicate respectfully with our staff and avoid using abusive, threatening, or discriminatory language
Refrain from submitting false claims, impersonating others, or engaging in spam or malicious behavior
Cooperate with reasonable verification procedures when requested We reserve the right to limit, suspend, or deny support to users who violate these terms or abuse the service.
5. Limitations and Disclaimer
Our support team cannot assist with issues unrelated to our platform, including third-party content, payment processors, or external software.
We are not liable for delays, data loss, or damages resulting from service disruptions, technical failures, or circumstances beyond our reasonable control (e.g., force majeure).
Any information provided by our support staff is for general guidance only and does not constitute a legally binding commitment, promise, or guarantee of outcome.
6. Data Protection
All personal data submitted through our Support Services will be handled in accordance with our Privacy Policy, and will be used exclusively for the purpose of resolving your inquiry, maintaining service quality, and ensuring platform security. We implement appropriate technical and organizational safeguards to protect your data.
7. Governing Law and Dispute Resolution These Terms shall be governed by and construed in accordance with the laws of Hong Kong.All disputes arising out of or in connection with these Terms shall be resolved amicably by negotiation. If no resolution can be reached, both parties agree to submit to the jurisdiction of the courts of Hong Kong.
8. Changes to Terms
We may revise these Terms from time to time. Any material changes will be communicated through our website or other appropriate channels. Continued use of the Support Services following the posting of changes constitutes your acceptance of the updated Terms.
HONGKONG KEBAISHENG TECHNOLOGY CO., LIMITED
RM D09, 1/F, DIAMOND BUILDING, 99-103 WUHU STREET, HUNG HOM HONG KONG
